Returns Policy
Bocauxdekaro will gladly accept merchandise for exchange or refund within 30 days of purchase. All merchandise returned must have original tags attached, be unused in sellable condition and accompanied by proof of purchase.
How to Return
1. Start a Return
Go to bocauxdekaro.com > returns to initiate the return. Enter the order number and email address linked to your online order. Complete the steps online to answer your reason for return and if you want an Exchange or Refund.
2. Return Label
Download and print your FREE pre-paid return label from the confirmation page within the portal. You will receive a return initiated email to confirm your return has been initiated.
Affix the pre-paid label to the original package.
3. Get Your Return/Exchange Ready
Place new and unused items in the original package. Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.
4. Drop Off Your Package
Drop off your package at a nearby express location. Bocauxdekaro is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number. Keep your tracking number handy so you can track when your return is received. Our return window is 30 days from delivery.
Exchange
To start an exchange, please visit our bocauxdekaro.com > returns. For exchange, please allow 2-4 business days to process the return once it is received.
Return processing can take up to 14 days from the day we receive your return. We appreciate your patience whilst we inspect the returned goods to ensure they meet our return policy before any funds can be refunded.
All refunds are processed to your original payment method. Depending on the way you paid, the funds may take 10 business days to show on your card statement. This time frame is dictated by your card provider and is outside of our control.
Please contact our customer service team if you are experiencing issues with your order.